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Support

Comprehensive Life-Cycle Technical Support

Resources

Resource Centre Access product and application resources

Support

We are committed to continuously introducing cutting-edge technologies to meet the diverse needs of our customers. By providing comprehensive, full life-cycle technical support and innovative service models, we not only ensure optimal product performance in the field but also empower our customers to unlock the full potential of our solutions. By optimizing workflows and enhancing efficiency, we enable them to focus on their expertise. Our vision is to collaborate with our customers to achieve sustained success together.

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    Product Consultation

    Deliver expert product information and tailored solutions to help users make informed decisions.

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    Application Support

    Facilitate in-depth technical discussions, share best practices, expand application baundaries and enhance application efficiency.

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    Training

    Offer systematic training to improve users’ proficiency in product operation and problem-solving.

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    Instrument Maintenance

    Provide regular servicing to ensure long-term, stable instrument performance.

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    Software Upgrades

    Deliver timely updates to leverage the latest technological advancements and optimize performance.